Frequently Ask Questions
We have put together the most common questions we get asked. We hope we have covered most of the questions asked when moving home, however if you have a specific question please contact us and we will endeavor to answer it, if we cannot we will try to point you in the right direction. Just click on the questions to see the answers.
The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it's always wise to give your moving 15 days, if possible. The more lead time you can give, the more likely they will be able to meet your preferred delivery schedule.
Generally, the moving company agent will make a pre-move survey of your household goods to be transported or the description is given over the phone. This survey is done to determine the approximate cost of the movement and the amount of truck space your goods will occupy. This exercise might consume a day or two.
The total cost will include the transportation costs, packaging and charges for packing and unpacking performed by the relocating company representatives. Basic transportation charges depend on the actual volume of your goods measured in terms of Cubic feet (Cft) and the distance they will travel. These charges are based on "tariff" rate schedules.
This is the list of rules, regulations, available services and resulting charges used by all relocating companies which provide within and interstate transportation of household/commercial goods. The tariffs are published by each relocating company in our database and include its various services. The tariffs are available to you upon proceeding for payment after selecting the operator of your choice.
Most moving companies will not take your plants. The stress and heat of being inside of the moving truck usually causes them to die. However, upon your insistence our operators would be willing to move your plants on chargeable basis since the plants occupy major space. The operators may also move a small quantity of plants, up to 7, free of cost.
Your driver will contact you 24 hours prior to delivery. The moving company will assign a customer service representative as your primary contact and they will be able to provide you with an update as to the date your goods will arrive.